European Consumer Centre Greece – Free Cross-Border Dispute Resolution
Consumers who bought a product/service from a business in another EU country (e.g. online purchases, holiday bookings) and have a problem
Free information, advice and mediation - no cost to you
This information has not been checked by us yet — please confirm it at the official source.
Who can get it
Based on official sources. For the latest criteria, contact the relevant authority.
How to apply
The steps to apply yourself. Free: you don’t need to pay anyone.
Required Documents
Usually the details gov.gr already holds about you are enough.
Step by step
- 1
Sign in to gov.gr with your TAXISnet codes
You sign in ONLY through the official government page. Never enter your codes anywhere else.
- 2
Open the application service
The application is submitted to the competent authority (Άλλος Φορέας).
Search for the service on gov.grAuthority: Άλλος Φορέας
- 3
Fill in and submit the application
Enter your details, upload anything requested and submit. Keep the protocol number.
- 4
Track your application
Progress and the final decision appear in your account on the authority / gov.gr.
Indicative guide — the application and final decision are made by the competent authority.
Indicative results — not an official assessment.
The eligibility check, browsing and the full guide are free.
Already applied? Tell us how it went.
What it is
Consumers who bought a product/service from a business in another EU country (e.g. online purchases, holiday bookings) and have a problem. Application period: open all year.
Lifecycle*
ActivePermanent/ongoing benefit
No fixed end date is currently recorded.
*Cycles, deadlines, and availability may change regularly. Always confirm with the official source before applying.
Benefit details
- Provider
- Άλλος Φορέας
- Category
- Taxes & Debts
- Status
- Under review
- Type of benefit
- Information
Details last verified: 25/09/2026