Vulnerable Electricity Customers Register (protection from disconnection, interest-free instalments)
People on the Vulnerable Customers Register (social-tariff (KOT) beneficiaries, households with a member who needs life-support equipment at home, people aged 70 or over on a low income) are protected from disconnection for arrears in July–August and November–March and have at least 40 days to pay their bill.
No disconnection for arrears in July–August and November–March; at least 40 days to pay; instalments of at most 50% of the monthly cost
Who can get it
Official evidence · ΥΑ ΥΠΕΝ/ΔΗΕ/78337/224 (ΦΕΚ Β΄ 5030/13.11.2018): κατηγορίες Α, Β και Γ ευάλωτων πελατών · Checked: 2026-10-12
Official evidence · ΥΑ ΥΠΕΝ/ΔΗΕ/78337/224 (ΦΕΚ Β΄ 5030/13.11.2018): μόνο η κύρια κατοικία · «Κάθε νοικοκυριό εντάσσεται στο Μητρώο για μία μόνο παροχή» · Checked: 2026-10-11
Based on official sources. For the latest criteria, contact the relevant authority.
How to apply
The steps to apply yourself. Free: you don’t need to pay anyone.
Required Documents
Usually the details gov.gr already holds about you are enough.
Step by step
- 1
Apply on the HDIKA platform
You apply at any time of the year, online with TAXISnet credentials. KOT beneficiaries are registered automatically.
Open the page - 2
Renew it every year
Registration is renewed within one month after the income-tax-return deadline (automatically for KOT beneficiaries).
Open the page
Authority: Υπ. Περιβάλλοντος
Good to know
- Sign in to gov.gr with your TAXISnet codes. You sign in ONLY through the official government page. Never enter your codes anywhere else.
- Fill in and submit the application. Enter your details, upload anything requested and submit. Keep the protocol number.
- Track your application. Progress and the final decision appear in your account on the authority / gov.gr.
Prefer a professional to handle it?
This service is being prepared. For now, the free guide above walks you through every step.
Assign to an accountant / KEP — coming soonIndicative guide — the application and final decision are made by the competent authority.
Indicative results — not an official assessment.
The eligibility check, browsing and the full guide are free.
Already applied? Tell us how it went.
What it is
The Vulnerable Electricity Customers Register includes: - A) beneficiaries of the Social Residential Tariff (KOT), automatically; - B) households with a person who needs mechanical support with medical devices, provided at home and necessary for their life, with income up to the KOT limits plus €15,000 (€24,000 for one person); - C) customers aged 70 or over, provided no other adult member of the household is under 70, with income up to the KOT limits plus €8,000 (€17,000 for one person).
A vulnerable customer has at least 40 days to pay the bills, can settle debts in instalments (each monthly instalment is at most 50% of the corresponding monthly cost) and is not disconnected for arrears in July–August and November–March.
It applies only to the supply of the main residence; each household is registered for one supply only. You apply at any time of the year, online on the HDIKA platform with TAXISnet credentials, and renew every year within one month after the income-tax-return deadline (automatically for KOT beneficiaries).
Lifecycle*
ActivePermanent/ongoing benefit
No fixed end date is currently recorded.
*Cycles, deadlines, and availability may change regularly. Always confirm with the official source before applying.
Benefit details
- Provider
- Υπ. Περιβάλλοντος
- Category
- Energy & Utility Bills
- Status
- Active
- Type of benefit
- Service / In-kind
Details last verified: 12/10/2026